MEMBERSHIP TERMS & CONDITIONS
These terms and conditions (“Terms and Conditions”) are entered into
between SAMSONITE (THAILAND) CO.,LTD. (Corporate office address: 98 Sathorn Square
Office Tower 37th floor room no.3705-3706,North Sathorn Road, Silom, Bangrak,
Bangkok 10500, Thailand) and you (the “(Member)” or “(you)”).
- The American Tourister Squad Insider , Squad Star, Squad Ambassador
(collectively the “Membership”) are organized by Samsonite Thailand. You are
entitled to enjoy certain benefits with the Membership. All Membership benefits as
well as any further terms regarding how you can access such benefits as a holder of
the Membership or otherwise applicable to such benefits, such further terms being
incorporated by reference into these Terms and Conditions. The Membership including
its possession of and use by you shall be subject to the Terms and Conditions in
effect at the time of use of the Membership by you. Yours use of the Membership is
deemed acceptance by you of these Terms and Conditions.
- To the maximum extent permitted by law, Samsonite Thailand shall have
absolute right to revise these Terms and Conditions (including amending any of the
Membership’s benefits or how you can access such benefits) at any time at its sole
discretion.
- If you wish to enjoy the benefits under the Membership, you shall provide
your contact details, i.e. your telephone number and/or e-Membership issued by
Samsonite Thailand from time to time for our verification purpose before checking
out.
- Samsonite Thailand shall have sole discretion to upgrade and/or downgrade
your Membership level without further confirmation.
-
The validity period of the Membership is for 2 years and joining (American Tourister
Squad Insider) or date of upgrade.
For American Touirster Squad Insider, the Membership shall be retained with no
minimum spending or point threshold but requires at least one purchase every 2 years
to remain active, forfeiting any remaining points.
For American Tourister Squad Star, must maintain at least 15,001 THB within a
rolling period, or members may be downgraded to Squad Insider.
Accounts with no activity for 2 years will be downgraded to Squad Insider status,
and any remaining points will be forfeited.
For American Tourister Squad Ambassador, must stay above 30,001 THB or face a
potential downgrade to Squad Star.
If a member has no activity for 2 years or more, they will be downgraded to the
Squad Star tier, and all accumulated points will be forfeited.
- Additionally, depending on the value of the purchase one makes, one will
directly be assigned to a tier associated with that value.
- If a mid-tier member makes a purchase that satisfies the necessary
criteria, their tier will be upgraded automatically.
- Please note that loyalty program points will be credited 7 days after the
purchase has been made.
Offer related details:
Welcome Offer:
All tiers
Offer: Get Voucher Discount 300.- when purchase 3,900 .
Type: Once in a lifetime
Validity Period: 30 Days after registration
Conditions:
- Claim within 30 days after registration
- On regular-priced items or items discounted by 10-30%
Annual Offer:
Squad Insider:
Offer: On Top 5% discount
Condition:
- Can only be applied on 0- 30% discounted price product.
Squad Star:
Offer: On Top 5% discount
Condition:
- Can only be applied on 0- 30% discounted price product.
Squad Ambassador:
Offer: On Top 10% discount
Condition:
- Can only be applied on 0- 30% discounted price product.
Birthday Offer:
Squad Insider :
Offer: x2 Points during birthday month
Squad Star :
Offer: x2 Points during birthday month
Squad Ambassador :
Offer: x3 Points during birthday month
- The Membership may be cancelled and these Terms and Conditions may be
terminated by either: (a) the Member at any time upon giving written notice to
Samsonite Thailand; (b) Samsonite Thailand, to the maximum extent permitted by law,
at any time (at its sole discretion) upon giving written notice to the Members; or
(c) Samsonite Thailand not renewing the Membership at the end of the current period
of Membership, without further notice to the Member.
- All vouchers may only be used on regular priced items in Samsonite stores
in Thailand and our online website www.samsonite.th
- To the maximum extent permitted by law, Samsonite Thailand (including its
directors, officers, agents, consultants and associates, along with Samsonite
Thailand’s related companies (including affiliate and subsidiary companies)) is not
liable to you for any loss, damage or liability (whether direct, consequential,
indirect, economic or otherwise) incurred by you in relation to the Membership,
including in relation to: (a) your use of the Membership; (b) if the Membership is
used by any third party, whether with or without your permissions; (c) your loss of
the Membership details (or any liability incurred via your loss of the Membership
details, whether before or after you notify us regarding your loss of the Membership
details); (d) any revisions to these Terms and Conditions (including revisions to
any of the Membership’s benefits); (e) any cancellation of the Membership; or (f)
any breach of these Terms and Conditions by you.
- You acknowledge and agree that any personal data which you provide to
Samsonite Thailand in your application for or use of the Membership will be
collected, used and stored in accordance with our Privacy Policy available at
www.samsonite.th/privacy-policy.html and applicable law.
- To provide you with Samsonite Thailand’s benefits, newsletters and/or
promotional materials in a timely and quality manner, please keep Samsonite Thailand
updated whenever you changed your personal information, i.e. email address,
correspondence address or contact telephone number, so that Samsonite Thailand can
update its records accordingly.
- The Membership is available for any Samsonite stores (a list of stores can
be found at Store
Locator in Thailand and our online website
www.samsonite.th)
- In case of any dispute, Samsonite Thailand reserves the right to
reasonably interpret these Terms and Conditions if any of them are unclear or
equivocal. These Terms and Conditions shall be governed and construed in accordance
with the laws of Thailand (including where any issues arise in respect of the use of
the Membership in Thailand).
- All correspondence and notices in relation to these Terms and Conditions
should be Directed to Samsonite Thailand 98 Sathorn Square Office Tower 37th floor
room no.3705-3706,North Sathorn Road, Silom, Bangrak, Bangkok 10500, Thailand
By clicking “Agree”, you understand and agree to the following:
- SAMSONITE (THAILAND) CO.,LTD.., or Samsonite Group Companies (collectively
“Samsonite”), may collect, use, store, transfer and disclose any personal data that
you provide under this application for (and, if approved, through my use of) the
American Tourister Squad Insider (or Start/ Ambassador if applicable) in strict
compliance with Samsonite’s Privacy Policy, available at
https://www.samsonite.th/privacy-policy.html/ (“Privacy Policy”);
- Your personal data held by Samsonite shall be always kept confidential,
except that it may be provided on a confidential basis to third parties in
accordance with the Privacy Policy (including for Samsonite’s daily operations).
- Your personal data (name and contact details) may be used by Samsonite to
contact you in relation to news, events and promotional offers from Samsonite and
its business partners in accordance with the Privacy Policy, if you set “mobile
opt-in” and/or “email opt-in” to “Yes”. You can opt-out of receiving such direct
marketing communications at any time by setting the “mobile opt-in” and/or “email
opt-in” to “No”, or by contacting service@samsonite.com.
- Your application for (and, if approved, my use of) the Samsonite Classic /
Samsonite Black will be governed by the Terms and Conditions set out above.
PRIVACY POLICY
We want you to be familiar with how we collect, use and disclose Personal
Information (as defined below). This Privacy Policy describes our practices in
connection with Personal Information that we collect through websites operated by us
or our affiliates from which you are accessing this Privacy Policy (the “Websites”),
through the software applications made available by us for use on or through
computers and mobile devices (the “Apps”), through our social media pages and apps,
if any, through HTML-formatted email messages that we send to you that link to this
Privacy Policy, as well as through your offline interactions with us where notice is
legally required (collectively, including the Websites, Apps, Social Media Pages and
offline interactions, the "Services”). By using the Services, you agree to this
Privacy Policy.
PERSONAL INFORMATION
“Personal Information” is information that identifies you as an individual
or relates to an identifiable individual, including:
- Name
- Postal address (including billing and shipping addresses)
- Telephone number
- Email address
- Credit and debit card number
- Profile picture
- Social media account ID
- Travel information, including trip flight information
- Date of birth
- Gender
COLLECTION OF PERSONAL INFORMATION
INFORMATION HOW WE MAY USE PERSONAL INFORMATION
We and our service providers may use Personal Information:
- To respond to your inquiries and fulfill your requests, such as to
complete your transactions and provide you with related customer service.
- To send administrative information to you, such as changes to our terms,
conditions and policies, as well as marketing communications that we believe may be
of interest.
- To send administrative information to you, such as changes to our terms,
conditions and policies, as well as marketing communications that we believe may be
of interest.
- To personalize your experience on the Services by presenting products and
offers tailored to you and to facilitate social sharing functionality.
- To allow you to participate in sweepstakes, contests and similar
promotions and to administer these activities. Some of these activities have
additional rules containing additional information about how we use and disclose
your Personal Information.
- For our business purposes, such as data analysis, audits, fraud monitoring
and prevention, developing new products, enhancing, improving or modifying our
Services, identifying usage trends, determining the effectiveness of our promotional
campaigns and operating and expanding our business activities.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed:
- To our affiliates for the purposes described in this Privacy
Policy.
- To our third-party service providers who provide services such as website
hosting, data analysis, payment processing, order fulfillment, information
technology and related infrastructure provision, customer service, email delivery,
auditing and other services.
- To third parties, to permit them to send you marketing communications,
consistent with your choices if you have opted into such sharing.
- To third-party sponsors of sweepstakes, contests and similar promotions.
- By you, on message boards, chat, profile pages and blogs and other
services to which you are able to post information and content (including, without
limitation, our Social Media Pages). Please note that any information you post or
disclose through these services will become public and may be available to other
users and the general public
- To your friends associated with your social media account, to other
website users and to your social media account provider, in connection with your
social sharing activity. By connecting your Services account and your social media
account, you authorize us to share information with your social media account
provider, and you understand that the use of the information we share will be
governed by the social media provider's privacy policy.
OTHER USES AND DISCLOSURES
We also may use and disclose your Personal Information as we believe to be
necessary or appropriate: (a) to comply with applicable law, which may include laws
outside your country of residence, to respond to requests from public and government
authorities, which may include such authorities outside your country of residence,
to cooperate with law enforcement, or for other legal reasons; (b) to enforce our
terms and conditions; and (c) to protect our rights, privacy, safety or property,
and/or that of our affiliates, you or others.
We may furthermore use, disclose or transfer your information to a third
party in the event of any reorganization, merger, sale, joint venture, assignment,
transfer or other disposition of all or any portion of our business, assets or stock
(including in connection with any bankruptcy or similar proceedings). We may also
use and disclose Personal Information collected through the Services in other ways,
with your consent.
OTHER INFORMATION
“Other Information” is any information that does not reveal your specific
identity or does not directly relate to an identifiable individual, such as:
- Browser and device information
- App usage data.
- Information collected through cookies, pixel tags and other technologies.
- Demographic information and other information provided by you that does
not reveal your specific identity.
- Information that has been aggregated in a manner that it no longer reveals
your specific identity.
If we are required to treat Other Information as Personal Information under
applicable law, then we may use and disclose it for the purposes for which we use
and disclose Personal Information, as detailed in this Policy.
COLLECTION OF OTHER INFORMATION
We and our service providers may collect Other Information in a variety of
ways, including:
- hrough your browser or device: Certain information is collected by most
browsers or automatically through your device, such as your Media Access Control
(MAC) address, computer type (Windows or Macintosh), screen resolution, operating
system name and version, device manufacturer and model, language, Internet browser
type and version and the name and version of the Services (such as the App) you are
using. We use this information to ensure that the Services function properly.
- If applicable, through your use of the App: When you download and use the
App, we and our service providers may track and collect App usage data, such as the
date and time the App on your device accesses our servers and what information and
files have been downloaded to the App based on your device number.
- Using cookies: Cookies are pieces of information stored directly on the
computer that you are using. Cookies allow us to collect information such as browser
type, time spent on the Services, pages visited, language preferences, site
location, and other anonymous traffic data. We and our service providers use the
information for security purposes, to facilitate navigation, to display information
more effectively, and to personalize your experience. We also gather statistical
information about use of the Services in order to continually improve their design
and functionality, understand how they are used and assist us with resolving
questions regarding them. Cookies further allow us to select which of our
advertisements or offers are most likely to appeal to you and display them while you
are on the Services. We may also use cookies or other technologies in online
advertising to track responses to our ads. We do not respond to browser do-not-track
signals at this time.
If you do not want information collected through the
use of cookies, most browsers allow you to automatically decline cookies or be given
the choice of declining or accepting a particular cookie (or cookies) from a
particular website..
If, however, you do not accept cookies, you may
experience some inconvenience in your use of the Services. You also may not receive
advertising or other offers from us that are relevant to your interests and needs.
- Using pixel tags and other similar technologies: Pixel tags (also known as
web beacons and clear GIFs) may be used to, among other things, track the actions of
users of the Services (including email recipients), measure the success of our
marketing campaigns and compile statistics about usage of the Services and response
rates.
- We use services of Google Analytics, which uses cookies and similar
technologies to collect and analyze information about use of the Services and report
on activities and trends. This service may also collect information regarding the
use of other websites, apps and online resources. You can learn about Google’s
practices by going to www.google.com/policies/privacy/partners/, and opt out of them
by downloading the GoogleAnalytics opt-out browser add-on, available at
https://tools.google.com/dlpage/gaoptout
- IP Address: Your IP address is a number that is automatically assigned to
your computer by your Internet Service Provider (ISP). An IP address may be
identified and logged automatically in our server log files whenever a user accesses
the Services, along with the time of the visit and the page(s) that were visited.
Collecting IP addresses is standard practice and is done automatically by many
websites, applications and other services. We use IP addresses for purposes such as
calculating usage levels, diagnosing server problems and administering the Services.
We may also derive your approximate location from your IP address.
- Physical/Site Location: We may collect the physical location of your
device by, for example, using satellite, cell phone tower or WiFi signals. We may
use your device’s physical location to provide you with personalized location-based
services and content. We may also share your device’s physical location, combined
with information about what advertisements you viewed and other information we
collect, with our marketing partners to enable them to provide you with more
personalized content and to study the effectiveness of advertising campaigns. In
some instances, you may be permitted to allow or deny such uses and/or sharing of
your device’s location, but if you do, we and/or our marketing partners may not be
able to provide you with the applicable personalized services and content.
USES AND DISCLOSURES OF OTHER INFORMATION
We may use and disclose Other Information for any purpose, except where we
are required to do otherwise under applicable law. In some instances, we may combine
Other Information with Personal Information. If we do, we will treat the combined
information as Personal Information as long as it is combined.
THIRD PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for, the
privacy, information or other practices of any third parties, including any third
party operating any website or service to which the Services link. The inclusion of
a link on the Services does not imply endorsement of the linked site or service by
us or by our affiliates.
In addition, we are not responsible for the information collection, use,
disclosure or security policies or practices of other organizations, such as
Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider,
social media platform provider, operating system provider, wireless service provider
or device manufacturer, including with respect to any Personal Information you
disclose to other organizations through or in connection with the Apps or our Social
Media Pages.
THIRD-PARTY ADVERTISING
We may use third-party advertising companies to serve advertisements
regarding goods and services that may be of interest to you when you access and use
the Services and other websites or online services, based on information relating to
your access to and use of the Services and other websites or online services on any
of your devices, as well as on information received from third parties. To do so,
these companies may place or recognize a unique cookie on your browser (including
through the use of pixel tags). They may also use these technologies, along with
information they collect about your online use, to recognize you across the devices
you use, such as a mobile phone and a laptop. If you would like more information
about this practice, and to learn how to opt out of it in desktop and mobile
browsers on the particular device on which you are accessing this Privacy Policy,
please visit http://www.networkadvertising.org/managing/opt_out.asp and
http://www.aboutads.info/. You may download the AppChoices app at
www.aboutads.info/appchoices to opt out in mobile apps.
SECURITY
We seek to use reasonable organizational, technical and administrative
measures to protect Personal Information within our organization. Unfortunately, no
data transmission or storage system can be guaranteed to be 100% secure. If you have
reason to believe that your interaction with us is no longer secure, please
immediately notify us in accordance with the “Contacting Us” section
below.
CHOICES AND ACCESS
Your choices regarding our use and disclosure of your Personal
Information
We give you choices regarding our use and disclosure of your Personal
Information for marketing purposes. You may opt-out from:
- Receiving electronic communications from us by: (1) following the
unsubscribe link in any marketing communication, (2) logging in on our website and
changing the settings in the "My Profile" section, or (3) contacting us at
ecommerce.th@samsonite.com. Similarly, to stop receiving SMS text messages, you will
have to send an email to ecommerce.th@samsonite.com to unsubscribe the SMS contact.
- Our sharing of your Personal Information with affiliates for
their direct marketing purposes : If you prefer that we do not share your
Personal Information going forward with our affiliates for their direct marketing
purposes, you may opt-out of this sharing by: contacting us at
ecommerce.th@samsonite.com .
- Our sharing of your Personal Information with unaffiliated third
parties for their direct marketing purposes : If you prefer that we do not
share your Personal Information going forward with unaffiliated third parties for
their direct marketing purposes, you may opt-out of this sharing by:
contacting us at ecommerce.th@samsonite.com .
We will try to comply with your request(s) as soon as reasonably
practicable. Please note that if you opt-out of receiving marketing-related emails
from us, we may still send you important administrative messages, from which you
cannot opt-out.
How you can access, change or suppress your Personal
Information
You have various rights (to the extent these are provided to you by
applicable laws) such as to access review, correct, update, suppress/restrict,
transfer your data (data portability) to another company, or delete Personal
Information that you have previously provided to us. You may contact us by writing
to ecommerce.th@samsonite.com
In your request, please make clear what action you would like us to take.
For your protection, we may only implement requests with respect to the Personal
Information associated with the particular email address that you use to send us
your request, and we may need to verify your identity before implementing your
request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for
recordkeeping purposes and/or to complete any transactions that you began prior to
requesting a change or deletion (e.g., when you make a purchase or enter a
promotion, you may not be able to change or delete the Personal Information provided
until after the completion of such transaction/purchase or promotion). There may
also be residual information that will remain within our databases and other
records, which will not be removed for reasons such as exceptions in the applicable
law, business purposes or legal reasons.
RETENTION PERIOD
We will retain your Personal Information for the period necessary to
fulfill the purposes outlined in this Privacy Policy unless a longer retention
period is required or permitted by law.
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of twenty (20),
and we do not knowingly collect Personal Information from individuals under
20.
SENSITIVE INFORMATION
We ask that you not send us, and you not disclose, any sensitive Personal
Information (e.g., social security numbers, information related to racial or ethnic
origin, political opinions, religion or other beliefs, health, biometrics or genetic
characteristics, criminal background or trade union membership) on or through the
Services or otherwise to us.
UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. The “LAST UPDATED” legend at the top of
this Privacy Policy indicates when this Privacy Policy was last revised. Any changes
will become effective when we post the revised Privacy Policy on the Services. Your
use of the Services following these changes means that you accept the revised
Privacy Policy.
CONTACTING US
SAMSONITE (THAILAND) CO., LTD. (Head Office)
92 Central Park Offices 31st Floor, Room no. MM3106-MM3110
Rama 4 Road, Silom Sub-district, Bangrak District, Bangkok 10500,
Thailand
Thailand is the company responsible for collection, use and disclosure of
your Personal Information.
If you have any questions about this Privacy Policy or have any complaint
or grievance about how we handle your personal data, please contact us at
privacy.th@samsonite.com
If you have complaints about our processing of your personal information,
you have the right to contact your local data protection authority to lodge a
complaint about our privacy practices