TH SERVICE AND WARRANTY

Service and Warranty

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QUALITY TESTS

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QUALITY TESTS

WE CONDUCT TESTS THAT REPLICATE REAL TRAVEL

Every journey. Every day. You might not have given it any thought, but each American Tourister product undergoes the most stringent controls and tests before it goes on the market.

AUTHORISED SERVICE CENTRES

AUTHORISED SERVICE CENTRES

FIND AN American Tourister AUTHORISED SERVICE CENTRE

American Tourister has Authorised Service Centres throughout Thailand and worldwide, ensuring you’re covered wherever your travels take you.

THAILAND SERVICE CENTRES
GLOBAL SERVICE CENTRES
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WARRANTY TERMS AND CONDITIONS

The warranty provided for herein applies only to the first purchaser or gift recipient of the Product.

  • The duration of the warranty is stated on the warranty card inside the Product and/or in the list of Product features on our website.
  • This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).
  • American Tourister requires that you use only an approved American Tourister Authorised Service Centre (“Service Centre”) for warranty repairs.
  • This warranty is global and you may have your Product repaired at any Authorised Service Centre in the world. To locate an Authorised Service Centre anywhere in the world, click here.
  • Repairs performed by anyone other than at an Authorised Service Centre will void this warranty.
  • You are responsible for all costs of getting the Product to any such Authorised Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes.
  • For warranty service at an Authorised Service Centre, you will need the duly completed warranty certificate or original receipt of purchase.
  • The Authorised Service Centre will determine whether or not the problem is covered by American Tourister’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at American Tourister's expense.
  • If the Product is to be replaced and the Product is no longer available, American Tourister will substitute a comparable American Tourister product.
  • The warranty provided herein is limited to the value of the Product.
  • Manufacturing specifications are subject to change without notice.
  • If the product is not under warranty as determined by the Authorised Service Centre, any repairs agreed to or freight costs associated will be at the cost of the owner.
  • Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities.
  • Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.
  • For Luggage that purchase between 1 April 2020 - 31 December 2022 will applied with (Extended +1 Year Global Warranty)

WHAT IS NOT UNDER WARRANTY?

  • Damages to the product that are the result of misuse or the actions of others.
  • Incidental and consequential damages are expressly disclaimed.
  • Labour charges and damages attributable to work performed by anyone other than at an Authorised Service Centre are not covered by this warranty.
  • To the extent permitted by applicable law, any implied warranties are hereby excluded.

This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.